Clutch | Terms of Service, Privacy Policy, Shipping & Return Policy

1. Terms of Service

Welcome to Clutch
Clutch is an e-commerce platform that connects buyers with sellers of car spare parts. By using Clutch, you agree to the terms outlined below.

Clutch acts as a marketplace and does not directly sell any products.
Users must create an account and provide accurate information.
You are responsible for keeping your account secure.
Clutch reserves the right to suspend or terminate accounts that violate policies.
The platform must only be used for legal transactions.
Manipulating prices, ratings, or listings may lead to account suspension.
Clutch may remove any content that violates its policies.

2. Privacy Policy

We collect user data such as name, email, and order information to enhance your experience.
Data is used for delivery, customer support, and performance analysis.
We do not share your data with third parties unless required (e.g., payment or delivery).
All data is stored securely according to global standards.
You may request data deletion or updates through support.
You can control your communication and ad preferences.

3. Shipping & Delivery

Orders are processed within 24–48 hours after payment confirmation.
Delivery takes 3–7 business days depending on location and shipping method.
You will receive a tracking number once your order is shipped.
Shipping fees depend on the order’s weight, location, and courier.
Some offers may include free shipping.
Clutch is not responsible for delays caused by couriers but will assist in resolving issues.

4. Return & Refund Policy

Return Conditions
You may return your product within 7 days if:

The item is defective or damaged.
The item is significantly different from its description.
You received the wrong item.

Return Process

Contact Clutch support with your order number and photos of the issue.
We’ll review your request and respond within 3 business days.
Items must be returned in original condition with all accessories.

Refunds

Refunds are processed within 7 business days after we receive and inspect the item.
Refunds are issued to the original payment method.
If the item is not eligible for a refund, we’ll offer an alternative solution.